Dan Kitchen - Managing Director at razorblue
What did you set out to achieve this year?
2023 was a year of bettering ourselves, our primary focus was on continuous improvement and fortifying our foundations. We were on a mission to elevate our standards, refine our systems and processes and make strategic investments in our most valuable asset- our people in order to continue on our growth trajectory.
Has everything gone according to plan?
Almost, the economy has not been as buoyant as expected and its essential to acknowledge the external challenges we faced. The economic landscape presented some unexpected hurdles, and like many other business leaders, we navigated through various headwinds. Our adaptive nature has allowed us to stay resilient and nearly on course with our ambitious plans.
What are you most proud of this year?
Without a doubt, one of the highlights of our year was winning three Business of the Year awards. To be recognised by three independent panels of judges as the best business in our region is truly phenomenal. It’s a testament to the collective dedication and hard work of our entire team and reinforces our commitment to excellence in every facet of our operations.
What’s the best piece of business advice you’ve received this year?
Received and given – control the controllables.
Tell us about your team?
Our team is amazing – a diverse and dynamic group of hardworking individuals who collectively form the backbone of our success.
The past year witnessed significant expansion, with a particular highlight being the growth of our finance team to accommodate the scale we’ve achieved. From our 24-hour service desk to the dedicated teams in development, sales, marketing, account management, and HR, each department plays a crucial role in our success. Bringing almost everyone from our various offices to Newcastle in December for a yearend celebration was a testament to the unity and hard work that defines our team spirit.
Describe 2023 in 3 words…
Tough, challenging, rewarding.
What are your aims for 2024?
2024 is a year where we’re going to see the fruits of our hard labour in 2023 with a business that is much more efficient and agile.
razorblue.com
