Karpet Mills - A North East success story built on nearly 150 years of excellence.
Approaching 150 years in business is a remarkable achievement for any company. It speaks not only of longevity, but of resilience, trust, and an unwavering commitment to quality. Businesses do not thrive across six generations by chance; they succeed by consistently delivering exceptional products, outstanding service, and genuine value to their customers.
That enduring philosophy is precisely why Karpet Mills has become one of the North East’s most respected and established flooring specialists.
Today, the business remains proudly family-owned, with the sixth generation at the helm. Managing Director Joel Dickinson continues to drive the company forward, combining traditional family values with a progressive approach to modern flooring retail.
“We’re incredibly proud of our history, but we never stand still,” says Joel. “At Karpet Mills, we’re constantly looking to develop our product offering, discover new innovations, and enhance the service we provide. Continuous investment in the business has allowed us to remain at the forefront of the industry, and today we are one of the largest independent providers of carpets and flooring in the North East.”
With showrooms located in Kingston Park, Gateshead, Hettonle-Hole, Hexham, and Benton, Karpet Mills has made finding quality flooring both convenient and accessible. Step into any showroom and you’ll find experienced flooring specialists ready to guide you through the options, whether you’re furnishing a family home, renovating a period property, or specifying flooring for a commercial environment.
“Flooring is something that needs to be seen and felt,” Joel explains. “Images online can never fully capture the texture, quality, and character of a product. Different environments require different solutions, particularly in commercial settings where durability and performance are critical. Our team takes the time to understand each customer’s needs and recommend the most suitable flooring for their space.”
Visitors to Karpet Mills’ showrooms can explore an extensive collection of premium flooring from some of the industry’s most recognised manufacturers, including Amtico, Ted Todd, Axminster, Crucial Trading, and Hugh Mackay. Whether you’re searching for luxurious carpets, luxury vinyl tiles, laminate flooring or vinyl flooring, you’ll find an impressive selection to suit every style and budget.
Thanks to substantial purchasing power and significant stock holdings, Karpet Mills is also able to offer highly competitive pricing without compromising on quality.
For those seeking something truly unique, Karpet Mills has invested in cutting-edge design technology that allows customers to create bespoke flooring solutions from leading brands such as Amtico and Hugh Mackay. Available at the Kingston Park and Hexham showrooms, this innovative service enables customers to design personalised flooring and visualise how it will appear within their own home before making a final decision.
The company’s bespoke offering extends further with its custom stair runner service, allowing customers to tailor carpets with a variety of binding and tape border options. Examples of these beautifully crafted installations can be viewed at the Kingston Park and Hexham showrooms.
Karpet Mills’ reputation for quality extends well beyond domestic projects. Travellers passing through Newcastle International Airport will be familiar with the company’s branding, while visitors to the prestigious Matfen Hall hotel may already have experienced their craftsmanship firsthand. Karpet Mills supplied and managed flooring throughout the hotel’s extensive refurbishment programme, including the installation of a bespoke, one-of-a-kind stair carpet manufactured exclusively by Hugh Mackay.
Reflecting on the company’s recent success, Joel adds:
“Last year was the strongest financial year in our history. Karpet Mills has never been in a better position, and our showrooms have never looked better. We have an incredibly knowledgeable team, an outstanding range of products, and the expertise to deliver everything from straightforward bedroom updates to fully bespoke projects.”
Whether you’re looking for a single room carpet, flooring for an entire property, or a completely bespoke design solution, Karpet Mills has the experience, resources, and expertise to bring your vision to life.
To discover more, explore the full range of products and services at www.karpetmills.co.uk.