To address the overspending on telecoms among SMEs, Michael Gibbons, Founder and Director at SEBB Group is offering tailored solutions aimed at optimising telecom expenses and enhancing account management. Here, he talks to Northern Insight about their approach.
Telecom Audit:
Conduct a comprehensive audit of the SME’s current telecom expenses, including tariffs, usage patterns, and contractual obligations.
Identify areas of overspending, wastage, and inefficiencies in the telecom setup.
Customised Tariff Plans:
Instead of relying on generic off-the-shelf tariffs, develop customised tariff plans tailored to the specific needs and usage patterns of each SME client.
Analyse historical usage data to determine the most cost-effective tariff structures, including voice, data, and messaging services.
Account Management:
Provide dedicated account management services to SME clients, offering personalised support and guidance throughout the contract lifecycle.
Proactively monitor usage patterns and expenditure to identify potential areas for optimisation and cost savings.
Regular Reviews and Optimisation:
Conduct regular reviews of telecom expenses and usage patterns to ensure that the chosen tariff plans remain aligned with the evolving needs of the business.
Recommend adjustments or changes to tariff plans as necessary to optimise costs and maximise value for the client.
End-of-Contract Management:
Ensure that businesses clients are not burdened with unnecessary handset costs when contracts end.
Provide guidance on device upgrade options, trade-in programs, or alternative solutions to minimise costs associated with handset replacements.
Training and Education:
Offer training sessions or educational resources to clients to help them better understand telecom expenses, usage patterns, and cost-saving opportunities.
Empower clients to make informed decisions about their telecom services and effectively manage their expenses.
Continuous Support and Assistance:
Maintain open lines of communication with clients, offering ongoing support and assistance to address any questions, concerns, or issues related to their telecom services.
Act as a trusted advisor, proactively seeking ways to optimise telecom expenses and improve overall efficiency for the client.
By implementing these strategies, the SEBB Group can help SMEs effectively manage their telecom expenses, reduce overspending, and maximise the value derived from the telecom investments.
“In addition to our corporate clients, we extend our services to charities, recognising the invaluable work they do. Through our established reputation and recognition in the good cause sector, we secure bespoke plans and additional funding to support their vital initiatives. Our commitment to social responsibility was further acknowledged when we were honoured with the Daisy Social Responsibility award within our industry.
“We’re excited to announce an exclusive offer for Northern Insight magazine readers from the SEBB Group. We understand the importance of tailored telecom solutions, especially for SMEs. By partnering with us, you gain access to customised telecom packages, a unique offering not found on the high street.”
“Don’t miss out on this opportunity to streamline your telecom expenses while enjoying top-notch service. Contact us today to take advantage of this exclusive offer and discover the difference working with the SEBB Group can make for your business.”
Contact us today at 0191 933 8800 or email Info@Sebb.org.uk