Against a backdrop of economic difficulties, Gateshead-based IT specialist Smart IT has been able to buck the trend, enjoying several years of fantastic growth, including by an incredible 30% over the last 12 months alone.
From an expanding client base to welcoming new members of staff to the team, it has been a rapid period of expansion, which has led to them recently announcing the next step in their story with the acquisition of a brand new head office.
Eager to maintain its North East roots, Smart IT is remaining in the heart of the Team Valley Trading Estate, but the new 10,000-square-foot facility will be three times larger than its current office space. This is a major milestone for the business and will provide them with the room needed to continue expanding their team, with space for up to 150 members of staff.
“We are really excited to be moving into the new facility,” said Tony Wilson, Managing Director at Smart IT. “The last few years have been a bit of a whirlwind for Smart IT, and despite the many challenges that have arisen, which of course, we have not been immune from, we have still been able to welcome new clients across the UK. In turn, this has allowed us to expand our team, focusing on employing the very best talent within the IT sector to ensure that we can give our customers exceptional service from the moment they contact us.”
“While this rapid expansion has been fantastic, it did mean that we quickly outgrew our existing Gateshead HQ. We knew we had to find a new office that would meet our current needs and ensure that we have the space to meet future demands and requirements. We wanted to remain in the North East, and after a short search, a property became available on the same trading estate we were already on, which was perfect for us.”
“The move is a major investment in our future, costing us around one million pounds in total. It is a significant milestone in our company history, and we hope that this cements to our existing customers and team members that we are committed to growth and innovation. We want to continue to create a positive impact on the world of technology within the UK and remain in the foreground of cutting-edge technology solutions.”
Alongside moving into the impressive new facility, Smart IT will continue operating its satellite offices throughout the UK. These premises provide space for both field sales agents and engineers, ensuring that the business is able to offer unrivalled support for customers the length and breadth of the country.
“Being able to provide our customers with exceptional service has always been at our core,” continues Tony Wilson, “and from the very beginning, we have strived to not only offer the most state-of-the-art technology possible but provide a dynamic and flexible approach for each client. We know that no two businesses are the same, so we take the time to understand our customers’ needs and requirements before creating a bespoke solution tailored to meet their exact needs.”
“Whether it is IT infrastructure, IT support, data management, or voice, mobile and internet communication services, we can support businesses with everything that need to excel. We are even able to provide 24/7 server monitoring to ensure that should something go wrong, our team can get their systems back online as quickly as possible, minimising the disruption to their operations.”
It is that very ethos that has helped Smart IT shine in recent years. Now working with over 1,100 clients based throughout the UK, the experienced team has become the go-to IT solutions provider for companies of all sizes and across a broad spectrum of industries, including manufacturing, charities, hospitality, professional services, healthcare, and education.
Smart IT are also acutely aware that it is the team they create which helps them succeed, and their reputation has been largely built on the quality employees they have employed. That ethos is firmly rooted in the business, and as they expand, they will continue to only hire those individuals who are passionate about supporting its client base. Of course, it’s not all hard work, and the company regularly runs incentives for staff, from gift vouchers and drinks hampers to days and nights out.
“We understand that a happy team is a motived team,” concludes Tony Wilson, “which is why even as we expand with our new HQ, our aim of having a great time together will continue!”
www.smartitgroup.co.uk
