Cascade Bolsters Client Support

Issue 56

Leading cash savings expert and fintech company, Cascade Cash Management, has invested again in growing the team, this time to extend the client services support team further.

Amy Bradshaw is the latest to boost the numbers of the ever-growing team, joining as client support assistant. Having moved to the North East from Leicester to be near friends she met whilst travelling in Australia, Amy initially joined the team on a temporary basis but has now been made permanent. Amy’s role involves supporting Client Support Manager Emma Hutchinson’s client portfolio, where she undertakes daily ongoing monitoring of the rates on savings accounts within the Cascade online savings portal. Amy ensures that all clients are aware of any rate changes and offers alternative options to ensure that the best returns on cash deposits are captured.

Cascade Cash Management (Cascade) is an independent and transparent service created to generate enhanced cash returns and increase protection on deposits through professional cash management. The Cascade team can administer funds through their unique portal on behalf of clients or depositors can use the portal to manage their own savings with the dedicated support of Cascade. Partners including IFA’s, solicitors, attorneys, accountants and many more can also self-brand the product for presentation to their own clients.

Managing Director, Dr Emma Black, is delighted at the benefit Amy’s appointment brings to her team and clients. She said: “Amy really impressed the team with her performance whilst she was on a temporary contract, and when we came to create a fulltime permanent position she was the obvious choice. She has joined us at a crucial time when our deposits and client base is reaching an all new high, therefore, it is imperative that our client service managers have the support of talented assistants. As always, we are very keen that all clients, new and existing, get the best possible service and Amy’s people skills fit perfectly with this company ethos.”

This is Amy’s first role in finance, but she brings with her skills gained in the education sector where she was involved in customer care and administration at the National Space Academy. Amy said:

“Having joined in September on a temporary arrangement, I totally immersed myself in the company and in a role in finance and I must admit I absolutely love it. I am over the moon to have been offered this permanent position, as it is such an exciting time to join Cascade. Liaising with the clients gives me a buzz and I am enjoying learning new skills as well. I am very much looking forward to seeing the possibilities for my career in the company in the years ahead!”

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