After 2 years in the making and founded on over 17 years of experience and knowledge and the identification of a very noticeable gap in the market, we are delighted to finally announce the launch of CXY in the North East of England. Sorry it's taken us a while.
CXY is actually one of the very few organisations that really understands what customer experience is; We know the little gems that have made Apple and Amazon trilliondollar businesses. What we teach is far from the fluffy stuff and combines the basic principles of psychology, analytical and strategic thinking, and a robust commercial approach. We take organisations from only operational delivery, to truly connecting emotionally with customers. This achieves company turn arounds and transformed industries.
We have vast knowledge of many sectors and have led the customer experience strategy for the Rail industry as well supported organisations such as Marks and Spencer and Tesco. We have successfully delivered acquisitions, international growth, and new market entry for companies such as Halfords, Staples, Arriva and First Group. Recent experience has seen outstanding results in telecoms, hospitality, technology, and the energy sector.
So, what is CXY? We are an organisation that is pushing boundaries in every way. We are teaching the secrets of top consultancy firms who charge top dollar prices, but we are teaching this to the world for a nominal fee. We go far above and beyond; we are sharing the secrets of customer experience that no one tells you. Why do we do this? Primarily because many don’t get it, however given only 6 companies in the world do, this isn’t surprising really.
These secrets have profound effects on your business, they help you to keep customers, grow customers, and draw more customers in. They reduce your marketing costs, your operating costs, increase your profits, positively impact your bottom line, and ultimately increase the value of your business.
A few CXY facts to get you thinking! We have helped customers to increase profits from anywhere between 24 – 95%. We have increased existing spend per customer by a minimum 15%. We improve customer retention rates from a minimum 19%. Our customers have also seen employee engagement rates increase by 20%.
64% of today’s customers will tell you that the experience they have is the number one influencer for any buying decision. 72% of businesses say improving customer experience is their top priority. After having a positive experience with a company, 77% of customers would recommend you.
Customer Experience has become a buzz phrase and organisations, consultancies and individuals are masking other business functions such as marketing, CRM and customer service as customer experience.
Well that’s secret number one, none of these are customer experience. In true customer focused style, you can engage with CXY any way that works for you. Either through our training program “CX Education”, conferences, events and seminars, or a more personalised service of us tailoring our training programs specifically for you and your customers, people or organisation. We can work with you and hold your hand every step of the way, with bespoke consultancy and support or of course if you just want a long-distance relationship with CXY you can engage with us through our online training and consulting at www.getcxy.com where you will find useful hints and tips as well as some interesting blogs and real-life stories of customer experience in action.
Why not come along to one of our taster events, these will be taking place early next year, all details will be on our website and Eventbrite, we look forward to seeing you there. Or if like us you prefer the personal touch, please call us for a CXY chat on 07711106855.
