Jon Place - Owner, Integrity Technology Services
Did you always plan on having a career in the world of technology?
Not really. Like many youngsters in their final years of school, I still had very little idea what I wanted to do after school. I had a slight interest in computing which was amplified just as I was about to leave school in 1992, Microsoft released Windows 3.1 which was widely seen as the first real useable version of Windows and would transform the computing world. I also observed how vendors were starting to sell new computers with this new product pre-loaded which is still what we see to this day. This new application (as it was back then) would make a once complicated computer far more user friendly, basically any idiot could now use a computer without having to remember a ton of commands! This really caught my interest and from then I signed up for an IT apprenticeship with Coniston Computers who supported VAUX breweries at the time.
Why did you decide to launch Integrity back in 2010?
After working for several IT firms since 1992, I realised that my ambition wasn’t being reached. On top of this, some of the ways and practices that these firms employed just didn’t sit well with me. The only solution was to go it alone and set up a business that aligned more with what customers were asking for. After a meeting with David Cliff from Gendakan, a new company was formed based on my view, morals and values, which I’m extremely proud to say still flow through the business to this day.
What tips would you give to someone looking to work in the industry?
For me, it’s experience. Get an apprenticeship as soon as possible and stick with it. A Level 3 or Level 4 is a great qualification to start with, you may start by answering calls and doing passwords resets but IT is a fast moving industry and opportunities will soon come along.
Tell us the most exciting project you’re currently working on?
We’re currently working with the North East Institute of Technology to increase their delivery of digital courses which will be provided from their fabulous new facility in Washington. Due to the scale of the project I’m regularly at their offices to help with various aspects of the tech side which I really enjoy.
Tell us about your team.
I really am blessed with a great team, we’re like a group of pals who happen to work together. I’ve known Dave since I was 16 and at the earliest opportunity I brought him into the company. The rest of the team all started as apprentices and have grown with the company. We have a very fair and respectful working culture and due to the low staff turnover we are able to forge personal relationships with our customers.
What are your plans for Integrity?
Over the years, we have been very focused and specialised in providing IT support & advice services, however in recent times we have been approached by clients to supply comms and telephony services. Feedback from clients is that three or five year contracts are no longer desirable therefore we have invested in a great VoIP platform which we can offer to clients on the same flexible terms that we provide IT services – monthly and annually.
What’s your favourite piece of technology?
I think it has to be the modern day mobile handset which, lets face it, is like a super computer in your hand! From this small handheld device I can take high res images, videos, watch movies, access all my work systems, data, bank accounts and it will even translate for me when I’m on holiday abroad! I remember my first mobile back in 1995 while working for Newcastle Computer Services, it was like ‘wow’, I can make and receive calls on the move but to think what these devices can do now is incredible.
Do you have any heroes or mentors?
I’ve always had a great deal of respect and admiration for David Cliffe and Alastair Baxter who opened my eyes to a new world and way of working when creating the business. I will never forget the encouragement, inspiration and confidence that I needed and received in order to take the plunge. Sadly, Alastair passed away in 2017 but his work is still dotted around the building and I still often refer to our notes.
When not working, how do you like to relax?
I’ve always enjoyed cycling, I think this stems back to the freedom it would give me as a child before I could drive, and the feel good factor still exists. I will cycle to work whenever the English weather permits and I’ll often take a detour on my way home to fit in a few extra miles!
What’s your fondest career memory?
A big career turning point for me and a time that I’ll never forget, was in 2004 when I took the gamble to leave full time employment and go it alone. Working for ITPS at the time, I had honest & open discussions with the team and I left with respect and understanding from my peers.
What’s the best piece of business advice you’ve received?
I think marketing of your business is totally underestimated and hugely important. I was once told, ‘Never set out to be the cheapest, set out to be the best’, great advice which I still live by now.
integritytechnology.co.uk
