The end of 2022 and the Christmas break has allowed us time to reflect on some key milestones for Eclipse over the last 12 months while also thinking about what we can achieve with our Channel Partners in 2023.
Our key vision across 2022, which we will continue into the new year, is our evergrowing commitment to the channel and providing all our channel partners with the highest quality products and services at the best possible prices. We have strengthened relationships with all our key partners, securing new deals and opportunities such as the CityFibre Business FTTP. Swapping out products for more efficient and reliable services to support all our partners and their customers. As a result of this, we have onboarded several new channel partners and hope to maintain this momentum in 2023.
Our position in the channel has been solidified through recognition at many prestigious award ceremonies. Being up for Best Wholesale Service Provider, Best Partner Programme (Up to 10M), Best Channel Portal and Best Channel Business Service at this year’s Comms National Awards, as well as Vendor Sales and Account Management Team at Channel Champions and Distributor of the Year – SMB at Comms Business Awards. In September we walked away with Wholesaler Billing Team of the Year at Union Streets Billing People Awards, shining a light on the great, and sometimes unnoticed, work our billing team carry out every day.
A highlight of our year was the launch of our new Eclipse Self-Service (ESS) Portal in May, after gaining feedback and understanding our customer’s needs, we reflected on the design and content of the previous version and created a new image with better features and faster processes. Within our portal, our channel partners can carry out an availability checker, order products, track them, submit faults and much more, they can do this from any location on any device, giving them the freedom and flexibility they need.
In numbers we have achieved the highest turnover in Eclipse history, delivering connectivity consistently throughout the year, switching our customers from slow and old copper lines to symmetrical bandwidths with superfast speeds. Mobile has been our fastestgrowing product reaching exponential growth, in which we supply our customers with the biggest names in the market such as Vodafone and O2 with EE coming to our stack very soon.
As we look forward to 2023, we wish to continue to grow our success within the channel and maintain growing the number of new channel partners each month. This new year also brings us a step closer to the BT 2025 Switch Off and with that, we need to prepare our customers in swapping their ISDN and PSTN with compatible substitutions such as SIP trunks, Mobile and IoT solutions. The new year will also welcome a refreshing new look for Eclipse Wholesale, we will hopefully be showcasing this shortly.
