It was all going so well for school friends Wah Akram and Steve Taylor. They got the keys to the premises where they were going to open their new Optimum Flooring Solutions store. Both provided financial commitment to the business with Steve bringing 15 years of know-how and experience in flooring.
They spent the next month organising stock and making sure their store, which is perfectly situated next to Morrisons supermarket in the Collingwood Centre at North Shields, was ready to start providing the latest in flooring solutions for the people of the North East.
At the end of February they opened for business and by lunchtime had already secured half a dozen excellent orders. The only snag was that at teatime, Boris Johnson announced that all shops were to close. They’d been in business for a grand total of eight hours. Fast forward three months and Optimum Flooring Solutions is back and open for business.
“It wasn’t the ideal way to launch our business partnership but I suppose you could say that things can only get better,” said Wah Akram.
“Steve and I had been planning to open our own flooring business for ages and were so excited when we finally got the keys and could start planning. And then the Covid-19 lockdown knocked us for six.”
Thankfully, Wah and Steve could still keep planning for the future…from a safe distance of course. One thing that was always going to be top of the agenda for both of them was customer service. Wah has a really successful home care business where, obviously, dealing with people is of the utmost importance. He knows how to look after people and ensure that they’re satisfied with everything. He intends to carry that ethos into the way Optimum Flooring Solutions operates. It’s a similar story with Steve Taylor. “I’ve spent my entire career working with customers and ensuring they get the right product and the right standard of workmanship. Going through the mass of different types of flooring can be intimidating for customers. They have an inkling of what they’d like but the vast majority of people are totally unaware of what’s on the market and what would perhaps look better and be more suitable. Also, whenever we are going to be fitting the flooring, we always conduct a site visit. It allows us to ensure that everything will be perfect and that the flooring the customer has chosen will be up to the job.”
Optimum Flooring Solutions is not purely for private customers. They also provide flooring solutions to the trade, retail and commercial businesses. They can take care of new internal doors, fittings, staircases, door furniture and all adhesives. As you would expect, Optimum Flooring Solutions take care of everything. Once you have decided on which type and colour of flooring you would like, they’ll put wheels in motion to get everything sorted…and of course they’ll take care of fitting too.
They are also hugely proud of being a company that focusses on sustainability. Their flooring products are all responsibly sourced and everything is done with the utmost care to be as eco-friendly as possible.
Optimum Flooring Solutions – they’ll get you covered.
So...thinking of changing your floor? The best idea is to get in touch with Wah Akram and Steve Taylor at Optimum Flooring Solutions. Call them on 0191 250 8480. You'll also find them on Facebook where Steve gives some nifty demonstrations. www.facebook.com/optimumflooringsolutions
