Duchy Homes Is Crowned As A Five Star House Builder For Exemplary Customer Satisfaction

Issue 46

Luxury house builder Duchy Homes has just been announced as one of the highest-rated house builders in the country as it has been awarded the prestigious Home Builder Federation five-star award for customer satisfaction.

In the past year, more than 97% of the premium builder’s home buyers would recommend the company to their friends and family, according to the independently-verified home building industry’s Customer Satisfaction Survey, carried out by HBF and the NHBC. The results of the latest surveys have just been published and demonstrate an extremely high customer satisfaction level that puts Duchy Homes as one of the elite few with the maximum 5 stars.

These results, in addition to the industry’s Consumer Code and the ten-year warranty on all new homes, combine to give purchasers genuine confidence in the exclusive new homes they can enjoy from Duchy Homes.

The multi-award-winning house builder, with four divisions across the north of England and the Midlands, is currently building homes in two fantastic areas in the North East. The prestigious Fulbeck Grange development in Morpeth is a collection of just thirteen 5-bedroom homes on a private tree-lined site, which is surrounded by beautiful greenery and two-acres of mature woodland, offering a unique setting just 1 mile from the charismatic town centre of Morpeth.

Each home has been designed to include a beautiful combination of brick and stone detailing, with decorative elements that provide traditional charm and character. They are all offered with a high specification as standard, with features including integrated AEG appliances, granite worktops, bifolding doors, double garages and modern luxuries such as walk-in wardrobes and sumptuous family bathrooms and en-suites.

Setting the standard for personal service, Duchy Homes launched sales for its Morpeth homes from a high-street shop in the market town’s centre, delivering a convenient, customer-focused homebuying experience. Its innovative approach to selling homes has been well-received by clients, and the house builder is preparing to open the doors to its second high-street Sales & Marketing Suite later this month as it launches sales for its next development near Yarm. Highgrove is a beautiful development of just nineteen executive homes in the charming village of Kirklevington, which will launch from an impressive two-storey suite on the high street of nearby Yarm.

Highgrove will offer generous 5-bedroom family homes with beautiful views of open countryside to the north and is designed around a picture-perfect sweeping lane. The semi-rural village of Kirklevington enjoys good local amenities including a village hall, Judges Country House Hotel, St Martin’s Church and a highly-regarded primary school. Furthermore, with its close proximity to the larger town of Yarm, buyers can enjoy easy access to supermarkets, health centres, shops, a theatre and a train station.

Duchy Homes has already earned a reputation for the highest standards in build quality with its repeated triumph year-on-year in the industryacclaimed Pride in the Job and Quality Awards from the NHBC, as well as the recent accolade of Best Small Housebuilder in the WhatHouse? Awards 2018. Now with its newest achievement of 5 stars from the HBF it is confirmed as one of the best house builders for customer satisfaction too.

Interested buyers can explore online the homes available and register their interest to be one of the first to receive updates and event information. Homes are selling fast at Fulbeck Grange in Morpeth, with its Sales & Marketing Suite open Wednesday to Monday and a luxury show home opening in May. Sales launch soon for the Kirklevington executive homes, which are also expected to be in high demand.

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