Standby Group appear to have shown resilience over the last six months during lockdown and a global pandemic, that's according to their directors.
Rebecca Wilson (Compliance Lead) and Amy Fagan (Senior Recruitment Consultant), give their take on working through lockdown and the future for Standby Group.
What is your role within the business?
Amy – As a Senior Consultant, I look after booking our temps out for work. Whilst supporting our clients with all their staff needs, I also focus on building a partnership between us as the agency and the client.
Rebecca – As compliance lead, I deal with all aspects of our staff compliance before we send them out to work.
How did your role change within the company when the news of lockdown hit?
Amy – With the news of lockdown, it was quickly arranged for all office staff to work from home. Working from home was difficult (I had a 2-year-old climbing up the desk) but we were able to continue supporting clients and staff successfully.
Rebecca – Working from home meant there was a shift in how our compliance process worked and it was completely overhauled. In order to adapt with lockdown and its limitations, we now operate a completely online process to minimise infection control but increase compliance efficiency.
What is it like working for standby Healthcare and alongside its sister businesses within the group?
Amy – Standby is a great company to be part of. There is a lot of support around me and the company are invested in the development of their employees, giving me personally an opportunity to progress.
Rebecca – Working for Standby has been great for me, personally to broaden my knowledge of compliance required within Health & Social Care. I see my future growing here. What would you say sets you above your competitors in the North East?
Amy – We really are specialist in our field of recruitment and our temporary staff get to know us on a professional and personal level. By providing a highquality and consistent service, our clients and workers genuinely see the value in our service. Not many can boast the quick rise and client relationships we have.
Rebecca – As a company, I believe we are very efficient in terms of our turnaround process for new registrations, ensuring our staff meet our high standards of compliance and sending staff out to work.
As the company plans to grow, do you feel involved in that growth and how do you see your role changing?
Amy – It is an exciting time to be part of the company as it grows. With more and more staff coming onboard, there are a lot of opportunities within the company. When the time comes, I have my eye on a management role within the business.
Rebecca – Definitely, as the company and the workforce begins to grow, I’d hope to have a compliance team which can add to our outstanding compliance process.
Has lockdown changed any of your current processes for the better?
Amy – We are definitely more flexible with remote processes, making it easier to onboard staff in different locations and support the growth of the company.
Rebecca – Lockdown has definitely made our compliance process more vigilant meaning we’re onboarding better qualified workers.
Referring to Standby Healthcare, this is what one of the homes they support has to say... "I can't thank Standby Healthcare enough for the support they give me as a Home Manager. They are always there on short notice, supply good quality staff and there is never an issue. They are always understanding and professional lead by strong management."
