If the past few years have taught us anything, it's that working together to support each other is vital.
There have been significant changes in the way people work recently from remote working to financial strain and increased security risks, and it mainly falls to technology to solve them.
Being client intimate at times of business transformation and change is vital; passionately wanting what is best for clients and forming long term partnerships; being there in good times and bad.
It can be difficult, but it reaps rewards.
Our teams collaborate across the board to offer a range of expertise from the wealth of experience in our team. The technology team which has implemented tools to support remote working, communication and collaboration; cyber experts to advise on best practice and securing a business with a changing working pattern; or the software team to create a new system or link two solutions together with bespoke development for a really unique challenge. When you have a trusted partnership, the relevant people already know the specifics of a business and can develop a streamlined approach and offer a speedy solution. Something often missing when it comes to client experience.
For example, within our delivery team are our service managers who are embedded in a business, taking ownership of IT service and really getting under the skin of an operation. Day to day, that ensures continuous and comprehensive services adapted specifically to the relevant needs such as identifying and managing technology risks; pinpointing service improvement opportunities; and regularly discussing technology changes or advances that may beneficially impact their business. Crucially, this person will already know what is critical to the business, can anticipate needs and know how to realistically implement necessary measures.
It’s about knowing people, businesses, and operations so intimately that we know what you need before you do. That’s what makes an incredible business consulting team backed by phenomenal technical expertise.
No matter what your service, sector or business, a key guiding principle is to add value to your clients. Don’t aim to simply fix problems, shift boxes or generate recurring revenue by doing the bare minimum; build partnerships, honesty and trust so your clients know then can rely on you even when times get tough.
waterstons.com