Why confident line managers are the missing link for growing businesses
In many growing businesses across the North East and beyond, line managers sit at the heart of performance. They motivate teams, manage workloads, and handle the dayto-day people issues that can either keep a business moving forward – or quietly hold it back.
Yet despite how critical the role is, many line managers step into position without any formal or practical people management training. They learn by doing, often through trial and error, while juggling targets, deadlines and operational pressures.
It’s a challenge well known to face2faceHR. After years of working closely with small businesses, we noticed a consistent gap between expectations placed on managers and the support they actually receive.
A practical solution for everyday management challenges
This insight led to the development of flexion, a new online people management training programme recently launched at the end of January.
Flexion has been designed specifically for small businesses and the realities their managers face day to day. Rather than generic corporate training or theory-heavy courses, the focus is on real-world application and practical decision-making.
The programme is made up of nine structured modules covering the essential skills line managers need, including performance management, handling difficult conversations, managing absence and wellbeing, discipline and grievance, and leading and motivating teams. Each module includes short, bite-sized videos supported by downloadable tools and resources that managers can use immediately.
“Managers don’t need more jargon or lengthy courses,” says Kathryn. “They need clear guidance, practical tools, and the confidence to handle situations calmly and fairly. flexion is built around exactly that.”
Flexible learning that fits around the day job
One of flexion’s key strengths is its flexibility. Training is designed to fit around busy schedules, allowing managers to dip in and out as needed, whether they’re preparing for a difficult conversation or looking to build stronger habits over time.
This approach not only makes learning more accessible but also helps embed better people management into everyday working life. Managers aren’t just watching videos – they’re learning how to apply new skills straight away, reinforcing good judgement and consistency across the business.
For employers, the benefits are clear. Stronger people management capability leads to fewer issues escalating, improved communication, and managers who feel more confident and supported in their role. Over time, this contributes to better morale, improved performance and a more resilient business.
People-first leadership for small businesses
At its core, flexion reflects face2faceHR’s people-first philosophy. The programme encourages empathy, fairness and clarity, recognising that good management is as much about understanding people as it is about processes.
Designed specifically for small businesses, flexion offers an affordable, practical route to developing confident line managers without taking them away from the day job.
As Kathryn puts it: “When managers feel confident and supported, teams function better and businesses grow more sustainably. flexion is about giving managers the tools they need to lead well – not just in theory, but in practice.”
For more information or to register your interest contact Kathryn Rodgers – 07946 330025
face2facehr.com