More than 100 'bots' have joined Shared Services Connected Ltd (SSCL) workforce - the leaders in critical business support services for the largest UK Government departments, Defence, Police and CITB.
SSCL runs a Centre of Excellence from Newcastle and is on a journey delivering an omnichannel service strategy, supporting a faster and more intuitive service experience for clients.
SSCL’s Service and Strategy Innovation team knew it was important for clients and end users to be able to get the answers they needed fast, and that our people wanted to work smarter. Technology and innovative design, combined with the skills of our people enabled the company to look at where Robotic Process Automation could benefit services, reducing repetitive manual tasks.
The company developed and supported the running of more than 100 ‘digital workers’ in SSCL operations freeing up people to concentrate on other tasks. RPA robots are 100% accurate, and able to complete tasks without veering away from a pre-determined path.
These ‘digital workers’ can carry out repeatable administrative tasks 32 x faster, all day every day. They can log into applications, move files and folders, copy and paste data, fill in forms, and extract data from documents. Digital workers have helped to free up our people enabling them to deliver an enhanced service to customers and meet business objectives.
SSCL operates more than 600 individual client automated solutions across 100+ business processes in HR & Payroll, Finance & Accounting, IT Operations, Contact Centre, where ‘robot workers’ are responsible for completing in excess of 6,000 individual transactions every day across HR & Payroll, Finance & Accounting and IT Operations, enabling company growth and better service.
Our success can largely be attributed to the people here at SSCL, with a growing team of developers and technical analysts with over 60 years of combined automation experience, specialising in RPA and focused on automating manually intensive tasks, SSCL can perform rapid deployments in as little as two weeks.
