Shared Services Connected Limited (SSCL), a leader in critical business support services for the largest Government departments, Defence, Police and CITB across the UK has played a key role in its parent company's ranking in TechMarketView's 2022 UK Supplier Ranking for Business Process Services Suppliers.
With a base employing 330 people at Quorum Business Park, Newcastle, teams are delivering digital and innovative services in HR case management, employee services and contact centre services – enhancing the customer experience, enabling smarter public services.
Its parent company, Sopra Steria, is a European Tech leader recognised for its consulting, digital services and software development. The company has been ranked third in TechMarketView’s 2022 UK Supplier Ranking for BPS. It’s the second year running Sopra Steria has been ranked, underpinned by strong performances by SSCL and NHS Shared Business Services – its two UK joint?ventures, showing organic growth. These rankings are part of a series of reports assessing market and supplier performance which includes BPS Operations Market Trends & Forecasts and Supplier Snapshot.
This achievement demonstrates first-hand the ‘Customer First’ approach SSCL has embedded into its business objectives, ensuring it strives to anticipate customer requirements and show willingness to go above and beyond delivering the service or product clients require.
David Morris, SSCL CEO, said: “2022 saw some strong results for SSCL as we continued to deliver high volume assessments and recruitment for clients, all while managing payroll for over 500,000 UK civil servants and fulfilling major contact centre contracts. Our role in BPS focusses on the strength of our people, our innovative technology and our future ambition to continue to transform business processing for all our clients in Government, Police and Defence.
“We have secured listings as a super large organisation in Great Place to Work in the UK – another accolade we’re incredibly proud of. All this combined is proof that our work to help support customers achieve better business outcomes is producing excellent results.”
It’s not just our unique offerings and business expertise which help to showcase our successes, but also the commitment we have to our employees. Ensuring a consistently great work experience for our employees is as important to us as the service we deliver.
Tech MarketView previously stated: “the company’s caring culture shines through in its Tech for Good programme and has been evidenced by the new initiatives set up in response to the Covid-19 pandemic, many of which are now being embedded as ‘business-asusual’ activities.”