Thousands of people suffering from welfare problems across Stockton-onTees have a new and modern welcoming centre where they can find help.
The Stockton and District Advice and Information Service (SDAIS), otherwise known as Citizens Advice Stockton, have moved into a larger unit in the heart of Wellington Square.
The switch from a smaller unit in the shopping centre to the new one was completed recently after an overhaul, a project overseen by Middlesbrough’s Wells CRS, of a long-vacant unit.
It has been welcomed by staff at SDAIS who have helped more than 5,900 people in the last year alone while dealing with more than 51,000 inquiries.
Ian Bartlett, the charity’s general manager for the last 30 years, said: “Staff have told me that this is the best environment we have had and that is important for all those people who come to visit us with problems.
“More and more people are exposed to and affected by the cost-of-living crisis. Many people are suffering and all those who find themselves in financial hardship, or suffering some form of money problem, will know that can then have an impact on housing and family issues.
“All of those are interlinked and it is important people have an environment where they feel they are safe and where they can come and talk. This move for us has arrived at the right time.”
The main problem areas SDAIS help with include welfare benefits, debt, housing, energy and employment.
There was an urgent need for SDAIS to relocate and they had also decided to share their premises with a new Wellbeing Hub, co-developed by Catalyst Stockton and partners, which focuses on adults’ wellbeing and mental health support.
Finding a suitable location that met specific requirementsa central location, accessibility, capacity for two charities, 11 interview rooms, and adequate reception and waiting areas – proved challenging.
The former home of the George Hardwick Foundation had stood empty for years. The move there has meant the two-floor unit has had a complete refresh with new heating, energy saving LED lighting, power and data installed as well as creating more interview rooms.
Ian said: “We are grateful to Wells CRS for not only bringing our vision to life but they also offered valuable insights and suggestions that enhanced the final result. Their commitment to quality and understanding of our budgetary constraints were remarkable.
“We secured the lease to the unit in March and work began on transforming this unit from the ‘ugly duckling’ that nobody wanted to work from into an advice centre that would have a very high footfall and be a source of help and support to thousands of people every year.”
The renovated advice centre boasts a bright and open layout, comfortable interview rooms and modern amenities. The transformation has not only improved the functionality of the space but also created a welcoming atmosphere that encourages individuals to access the vital services provided by SDAIS.
“We are proud to have played a role in this meaningful project,” said David Murphy, coowner at Wells CRS. “The new advice centre is a testament to the power of collaboration and the positive impact that well-designed spaces can have on the community.
“This move was completed in an eight-week turnaround and the clients were very clear from the outset what they wanted – a nice, welcoming space for people to walk in.
“It’s been a pleasure to work on this project as we know how important the advice centre is to people in this area.”
And Matt Boxall, Centre Manager at Wellington Square, said: “The move by SDAIS shows their commitment to Stockton residents and further helps cement our heart of the community ethos.
“They had outgrown their old unit at the top of the mall and this larger and brighter unit showcases their commitment to the shopping centre and our visitors for many more years to come.”