Your sales and customer service people are often the first representatives your prospects, customers, and suppliers meet. They are undeniably crucial to any business.
So why do these customer-facing individuals remain under-invested in, in so many organisations? We operate in a world of declining customer service – when was the last time you received exceptional customer service or had a truly positive experience with a sales professional? Struggling to recount – me too. Yet customer expectations continue to grow and new entrants join our space weekly, adding to the customers never never-ending choice.
So, in a world of noise, facelessness and online ordering – how can you stand out?
Creating a culture of Customer Excellence
This has to start with you investing in these truly crucial people within your organisation who can and will make the difference between a positive customer experience and a bad one, repeat business and create enhanced Customer Lifetime Value
We offer six to 12 month tailored training plans for your teams to ensure learning is adopted and outcomes are evident, individually and collectively.
Our hybrid learning offers access to our ten online modules along with two full training days at our HQ in Fusion Hive and mentoring sessions on a one-to-one basis throughout the term.
Our online modules include:
Account Management & Retention
Lead Generation
Lead Management
Essential Sales Tools
Networking Essentials
Creating a Customer Journey
Sales as a Process
The Art of Communication
Sales & Marketing
Sales Team Structure
Here’s what some of our learners had to say…
“Not just a sales course! The session was very engaging and really useful”
Learner from Tusk Lifting
“Very useful and information training
I have learned and gotten such a lot out of it! Thank you”
Learner from Thorne and Derrick
We would love to chat to you. Contact me or any of my team to find out more.
Jessica@JustWilliamsLtd.co.uk
Twitter @JessicaJAW1903
@JustWilliamsLtd
@JustWilliamsSa1
www.justwilliamsltd.co.uk