Mark Lancaster - Supply chain operations manager, Bergen Logistics UK, sister company to Elanders UK, part of the Elanders Group.
What services does Bergen Logistics UK provide?
We provide a global order fulfilment service for a variety of businesses in various industries from fashion, cosmetics, home goods and medical devices. We offer omnichannel solutions for efficient handling of e-commerce, retail and wholesale businesses. We also have advanced technology and automation to improve efficiency and accuracy, along with a cloudbased WMS to give clients full access to their inventory status.
Tell us about your role.
I am supply chain and operations manager for the new Bergen Logistics Site in North Shields. Along with my team, I ensure the smooth functioning of the company’s supply chain and logistics operations. I am responsible for developing and implementing the site’s supply chain strategy by optimizing processes, managing inventory and ensuring timely delivery of goods while working closely with a highly experienced team to offer a best-in-class service to the customer and, at the same time, making it a great place to work.
What attracted you to the position?
Elanders, is very different to other businesses I have worked for. It really appealed to me as the team I met, prior to joining the business, worked very collaboratively and were very welcoming. The business has allowed me exposure to other parts of the operation and the opportunities to progress are there. Also, being part of a new site with excellent growth potential, has been brilliant.
What do you hope to achieve?
Things move fast in the supply chain world and people are key to this. I want the site to be best in class and, in order to do that, vital engagement with the team and other stakeholders is a key part of the site’s journey. The team operates at an exceptional level and that shows in the feedback from our customers. I aim to maintain that level and build from there.
What’s your proudest business achievement?
I am big on continuous professional development for all members of the team, as they will be the future leaders of the business. It is only right they have the tools to understand the ever-changing landscape of supply chain.
Is there a mantra you always aspire to do business by?
I believe that ending your day with a small win, regardless how small, is still a win, whether that be hitting a challenging KPI, some positive feedback from a customer or a good result. It’s all about the bigger picture and we sometimes forget it takes steps to get there, nothing happens without the solid foundations you put in place. I also have to say that a positive attitude is a good rule to live by.
How do you like to unwind?
I have a young family, so unwinding is spending time with them, which is often either chasing my toddler around the house or trips to the park on a weekend.
www.elanders.com