Customer Relationship Management addresses new demands, about putting the customer first and how companies administer their interactions with their client base.
Effective people management at Inspired HR is all about focusing on customer needs across all actions and touchpoints. Many companies focus too strongly on their products, and only view customers in terms of receivables and sales. Here at Inspired HR, Integrity is key for us meaning we will not sell you anything that we believe you don’t need or want and therefore, forms a strong part of our values. At Inspired HR, we reviewed our business after a manic 2020 and decided that we needed to support our clients with a Customer Relationship Manager. Let us introduce you to our newest member of the team – Hamza Naeem. Hamza is currently a Customer Success Manager at Sage but will soon to be joining Inspired HR as a Customer Relationship Manager. He has a vast experience in managing a high value portfolio of multi-million-pound clients and his mindful and empathetic, yet enthusiastic approach to client management makes him passionate about building real relationships that create value for all! Coming from a background of culture, business, and travel, he is fuelled by his passion to understand how people from all different walks of life like to do business and connect with them on more than a professional level. He considers himself a ‘forever student’, eager to build on both his academic foundations in Business Sustainability and Investment Banking meaning he stays in tune with the latest success strategies through professional development. He is looking forward to bringing his vast skill set and success in creating lasting and valuable customer relationships to Inspired HR, and really making a difference to our clients in addition to helping our company grow to new heights with the collaboration and support of our colleagues and senior management team. Customer relationships is a part of our ongoing effort to apply measurable actions to key parts of our business. Commitment to our customer experience opens opportunities to dramatically improve all relationships. In today’s highly competitive environment, businesses need to better understand their customers, and how to best retain those customers. Our customer relationship focus has helped us to make sense of our customer needs, help manage relationships more intelligently and allowed us to predict the future growth of our business. Such knowledge provides a crucial competitive differentiation for us as we seek to build stronger customer relationships. Over the last four years, Inspired HR has built strong and lasting client relationships; our clients are able to trust and rely on us as Employment Law and HR experts. To us, maintaining a policy of openness when it comes to our professional opinions and point of view regarding the best interests of the client, is always our first priority. Our Values drive our business model forward and we are proud to call our clients “Friends” as our values below define this: Family – our first and primary value is that we see our clients and our employees as family and will always be there for them. Real Relationships – we pride our self on creating real relationships with our clients and really getting to know them personally. Integrity – we will never sell you anything you do not need and promote fair pricing. Enthusiasm – all our team must be enthusiastic and passionate about HR and Employment law and love what we do. No Nonsense – we do what needs to be done and quickly whilst balancing our approach to situations from both a commercial and HR view to suit your business needs. Dedicated – we dedicate ourselves to your needs and will go over and above to exceed your needs. Supportive – we always have a great shoulder and a good ear for our clients to lean on.
