Service Operations Director, Northern Power & Gas
Leah Barrett is the Service Operations Director at Northern Gas & Power Ltd. Leah brings a potent blend of entrepreneurial flair, business acumen and a dynamic approach to all elements of the NGP service department. With particular expertise in building leadership presence and a wealth of operational experience in the Energy Industry, she now delivers cutting edge compliance standards through coaching, training and strategic implementation across the business.
After joining Northern Gas & Power in 2016 as a Sales Team Manager, Leah has proven herself a driven and capable leader. Subsequent to developing a hugely successful team of energy experts at the NGP Head Office, she rose to the challenge set to her by the Managing Director to bring something more to the table. Two years later, Leah is now the Service Operations Director. The largest standalone team in the Northern Gas & Power network, which has recently been highly commended on a national platform at the Energy Efficiency Awards 2018 for Quality Management, Compliance & Training.
CONGRATULATIONS ON BEING RECOGNISED AT THE NATIONAL AWARDS. WHAT HAVE YOU DONE TO ACHIEVE THIS?
“Business energy is not as regulated as it should be and in a world where sometimes the “close” of a sale is more important than that of quality and compliance, I aimed to address systems and working practices to ensure NGP remained the first choice for corporate clients. My aim is to set the standard for other consultancies to aspire to across the industry.”
“We, as a business have meticulously broken down the journey of an agreed energy contract and have identified and resolved potential issues along the way; we have identified how things can be done more efficiently and securely, to ensure the best possible standards for our customers and suppliers. After many impact assessments and reassessing processes, I have designed a robust compliance process and have developed an incredible team. My team deserve to be recognised for their meticulous work, all of whom completely understand the absolute importance of the work they do on a daily basis.
WHAT IS BEHIND YOUR RAPID SUCCESS AT NORTHERN GAS & POWER?
“I would say, drive, determination and integrity are the three main contributing factors to my professional approach to success. Within this industry, the only constant is change and my ability to recognise change, adapt and implement processes to protect customers from adverse change has allowed me to grow rapidly within a very innovative and forward thinking company. I thrive on being challenged to deliver a quality service in an ever changing market. Challenging my team to problem solve is important to me, to find more efficient and effective solutions.
‘Work smarter’ is a philosophy instilled by the Managing Director across the business, along with pushing the boundaries of our comfort zone, to continuously push for personal development and improvement. I embrace this philosophy and promote it across my department. I’d like to thank NGP for providing me the working environment and support to develop the most efficient, effective and quality focussed service department in the industry.”
