As Sunderland based ISO consultancy, Compliant, experienced their busiest year on record in 2022, they're hoping for more of the same in 2023.
The company, which was established by director Mark Henderson in 2017, supports businesses looking to gain ISO certifications alongside popular industry accreditations such as Achilles, Safecontractor and the National Highways Sector Scheme.
Following a brand refresh, investment in marketing, sales and advertising which included several additional features on their website, they experienced a 153% increase in turnover in 2022.
The world of ISO certifications can certainly seem like a minefield of resources, cost and time for many small to medium businesses. In recent years, many public sector organisations, Government bodies and Tier 1 suppliers now state an ISO certification as a standard requirement within their contracts which means that without the certification, businesses can be losing out on growth opportunities and large contract wins.
By working alongside Compliant, businesses from across the UK have benefited from their expert knowledge and guidance. The company themselves are UKAS accredited to the five main ISO standards along with their director Mark Henderson, who is a BSI trained lead auditor in the same standards so they certainly ‘walk the walk’ as well as ‘talk the talk’ when it comes to providing first-class support.
In 2022, Compliant helped 79 of their clients gain a total of 120 ISO standards including quality management, information security, environmental and occupational health & safety. Their simple and convenient business model includes offering interest free monthly payment plans, lowcost implementation fees and expert advice from their team of specialists, areas which have certainly seen the company gain many new clients in recent months.
Director, Mark Henderson, who graduated last year with a degree in Professional Practice Management & became a Chartered Manager with the CMI, commented on the business’s successful year, explaining, ‘I am so proud of what we have achieved over the last 18 months, the business has grown due to the hard work, diligence and professionalism of all the team.
As companies started to return to ‘normal’ following the Covid pandemic, we saw that many would be looking to invest in their business, keep ahead of their competitors and look to tender for many upcoming government and public sector opportunities. With that in mind, we decided to invest heavily in our processes, marketing and sales in 2022 and I’m delighted to say that our decisive actions, strategy and decisions have been rewarded.
The problem that many small to medium sized businesses face is that they simply don’t have the in-house resources or skills to manage an ISO project and can find the process extremely daunting, which is where we have been able to assist.
It has been a delight to work with such a variety of businesses across many industries including IT, telecoms, engineering, entertainment and recruitment over the last year, we have witnessed our clients win major contracts and experience phenomenal growth following their ISO certifications which is a real source of accomplishment and pride for us.
As a business, we love to support the northeast economy and are proud members of the North East England Chamber of Commerce, NEPIC and the North East Automotive Alliance, we can often be seen at their events and have been delighted to exhibit at various expos and conferences throughout 2022, something which we hope to build on this year.
We’re certainly not looking to rest on our laurels however, we’re planning another strong year and are looking to maintain our great working relationships with our current clients alongside bringing on board new business.
As we look to expand on our current range of services, we have recently employed the services of another qualified ISO consultant who will be working with our clients throughout the UK on the PAS 2030 Installer Scheme, a scheme that supports those installing energy efficiency measures.
We’re looking forward to further growth in 2023 and helping more businesses achieve their ISO ambitions and growth objectives.