David Foster, managing director of Anglo Scottish Asset Finance, which has its headquarters in Durham, reflects on a year of huge transformation for the business, including a merger with Birmingham-based Capex Asset Finance, ensuring the company is on track for national expansion, supported by the launch of various new products.
According to David, the asset finance experience of the future will be a hybrid, combining a human understanding of the individual needs of each customer with modern analytic tools to create more efficient and cost-effective solutions.
As the UK economy starts to pick up post Covid-19, servicing our customers and caring for their unique needs and circumstances remains our number one priority. Many, will be recovering from the pandemic and looking to build back better, requiring expert advice to help them navigate uncertainty and access to innovative solutions.
Asset finance businesses have an essential role to play in driving the success of SMEs, with many utilising asset finance to keep business steady and cash flow healthy.
Gone are the days when businesses could go to their local bank manager to discuss the finance options available to them when they need to invest in new equipment or vehicles. Instead, increasing numbers are asking their suppliers for finance options. With our vast panel of lenders, Anglo Scottish is a preferred partner to many of these suppliers. If one lender doesn’t match, we have a plethora of others that most likely will, meaning the supplier can secure the valuable order and the customer receives the best possible deal for their personal situation.
As new funders continue to flood in to the market, our positioning and experience has enabled us to create successful and long-lasting relationships. Demand for our services is so great, we have expanded into the Midlands and South, following a merger with Capex Asset Finance, to ensure that we can reach as many customers as possible.
The merger with Capex not only provides us with superior geographical terrain and ways to widen our service offering, it also means we can further improve customer experience, investing in new systems and streamlining our processes to make them even more efficient. It is this which gives us our competitive edge and exemplar service, meaning that as we continue to expand, we are setting a national standard for a customer-centric way of doing business.
It is my belief, that the success of a business comes down to three things; customer service, employee satisfaction and wellbeing and a streamlined and efficient business model.
Anglo Scottish has endeavoured to be an asset broker that provides a complete solution to financial lending. The same customers that come to us for asset finance also seek finance in other areas, including commercial lending, vehicle sourcing and private car finance. Our desire to help make life as easy and simple for our customers, means we now provide a full service, including our recently launched prestige car finance.
As with the asset finance side of the business, the expertise amongst our specialist prestige finance team, along with our customer-centric approach to business, means we are able to take the time to listen to what our customers are looking for and find the best solution via our vast panel of lenders.
The feedback we have received, alongside referrals and return business, bolsters our belief that our current business model and commitment to servicing customers in all areas of finance, is the right one. As we continue to expand nationally at an exponential rate, it is our aim to offer solutions that make life as easy and stress-free as possible for our customers.
