January 2021 saw Craig Pratt and Sarah Wharrier open the latest regional office in the CMYK group which will mean a double whammy for anyone who needs any sort of business technology support.
CMYK’s infrastructure now spans across six offices serving the whole of the United Kingdom, with regional offices in Edinburgh, Glasgow, Aberdeen, Warrington, London and now Newcastle.
1. CMYK are a customer-centric business which means you get their full weight of support with national presence and a personal service.
2. With Craig and Sarah heading up operations you get two local people who’ve got over 24 years combined experience of working in this region, helping clients to improve their document workflow processes. Then merge the skillsets of Craig and Sarah together with CMYK and, bingo, you end up with two experts who know how to provide the sort of good old fashioned customer service we expect here in the North East, but with the added reassurance that behind them there’s some serious fire power.
In other words…a national firm with a local touch. It’s a win-win situation for anyone in this region who needs a hand with their workplace technology. So how did this all come about?
Craig and Sarah have actually worked together for the last twelve years at one of the region’s leading firms, but they felt stifled under new management and knew that when it came to their own personal development, generating new ideas, growing their own team of people, providing a broader portfolio of products and solutions and moving things forward that it was never going to happen unless they made the huge career leap of working for themselves and putting their ideas and enthusiasm into practice. But they also knew that they needed backup support from engineers, equipment providers, logistics experts and a route to market. They couldn’t do everything themselves so the obvious approach was to work alongside an established company that would allow them to control their own region and use their expertise, whilst offering the sort of customer-focused support that clients would expect.
“We looked at several companies whilst putting our plan into action last year, but we wanted to work with a firm that, like us, was very client centric,” adds Sarah. “CMYK were head and shoulders above the rest because they have the same principles as Craig and I, and also, synergies with the same manufacturing partners that we have previously worked with and know well. The biggest tick in the box for me was the people – everyone at CMYK is passionate about what they do and work as a team to achieve the same goal – providing great service to our customers. It was really refreshing when we spoke to CMYK and we all instantly realised this was going to be a great fit for everyone, so we jumped at the opportunity, and put things in to place to get going.”
Craig and Sarah have vast experience providing consultancy services and delivering a wide range of agile workplace technologies across multiple sectors including Professional Services, Manufacturing and Education…all areas where people, companies and organisations invariably come up against the same operational challenges. “The way that CMYK operates is precisely how Sarah and I like to operate which is why we are such a good fit for the business,” said Craig. “Everything is in house; the team works together, is dynamic, highly skilled, highly motivated and totally customer focussed on providing industry leading products and ensuring the very best in support and customer service. Whether that’s a national firm or a sole operator we have the skillset and infrastructure to assist. In this current climate, businesses rely so heavily upon their IT infrastructure and they want a partner that they can trust and rely upon.”
CMYK can offer their clients products and services to improve process around; Managed Printing & Scanning workflows, Managed IT Services, Connectivity & Communications and Visitor Management Systems all from the very best names in the business technology sector. Working with CMYK means that Craig, Sarah and the team are now able to supply, install, service and manage these extensive product ranges across the region and beyond with their local and national service support infrastructure.
So, whether you need help with improving your document processes around print and scanning workflows, Microsoft services, mobile solutions, hosted voice, managed IT solutions, connectivity solutions, Visitor Management solutions, Cloud solutions or would simply like to speak to someone about how you can reduce your costs and improve your efficiency, then you really should get in touch with Craig and Sarah.
“The North East has a thriving business community and our region forms a big part of CMYK’s growth strategy. I’m exceptionally proud to be a part of this expansion and I’m excited for the future” adds Sarah. “We’re keen to help the region’s businesses as we look forward post pandemic, as organisations will be adopting a more agile workplace with office based working, remote working or a mix of both. Our agile technology offering can really help businesses collaborate, stay connected and improve efficiencies in these areas.”
“Although we are just beginning our journey in the North East with CMYK, rest assured we are a well-established forward thinking business and therefore the perfect partner for clients who are looking for a fresh, current, dynamic and customer focused business to partner with” says Craig. “We are delighted to be introducing CMYK to our region and our network as we build on the success of the wider group here in the North East. We want our clients to enjoy dealing with us and to provide a customer experience they shout about.”
